RETURNS POLICY

The Uniform Shop will generally accept product returns and provide you with an exchange where:

  • The product is faulty or is not of acceptable quality at time of opening; or
  • The product is not fit for its intended purpose; and
  • You can present your Uniform Shop invoice or other adequate proof of purchase.
  • To be eligible for an exchange, item(s) must be unworn and unused without any markings, soil free and must have the original tags attached where applicable. Item(s) must be in the original packaging which must be in original condition unless returning due to the product being faulty or damaged, or the product is not fit for its intended purpose. No refund will be given for an incorrect size choice – only exchange. Products may be exchanged for another size if they still have their tag attached and are in as-new condition, this includes any branded or clear plastic packaging. Exchanges can only be made within 30 days of purchase, or within two weeks of a new school term commencing, or after Christmas holidays
  • A refund may be offered if a product is deemed faulty or damaged, or the product is not fit for its intended purpose.
  • The Uniform Shop may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem
  • The Uniform Shop reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect or incorrect washing instructions of the item.
  • To avoid inconvenience, it is recommended to inspect and notify of faults prior to removing tag or wearing for first time, and the Uniform Shop will return the garment to its’ manufacturer under warranty and a replacement provided subject to being in stock.
  • We will not accept any merchandise marked with a name, except in the case of it being deemed claimable due to the product being faulty or damaged, or the product is not fit for its intended purpose.
  • In the interest of hygiene, the material type and for your protection, please choose carefully as we DO NOT offer exchanges or refunds on the purchase of hats and socks unless exhibiting a genuine manufacturing fault, or where otherwise required by law.
  • The Uniform Shop reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Thank you

Elderslie Public School P & C Association INC